This charter is a voluntary scheme, open to trade users of CheckMEND who agree to abide by its principles.
The goals of the charter are simple:
Compliance with the charter confers the following benefits over and above those realised by the user of CheckMEND alone:
Charter Members must do the following:
Charter members must use appropriate methods to ensure that the seller has a clear opportunity to read and indicate their understanding of the following.
“Your device will be checked for the presence of loss or theft reports, insurance claims and network blocks and possibly other records. In the event your device has been flagged, it will be retained without payment for up to 30 days to allow an Approved Body (authorized law enforcement agency, insurer, carrier or other body that registers an interest) to reclaim it or for you to clear the status of the device thus providing evidence of your title. If the device is claimed by a law enforcement agency, information regarding this transaction, including information you provided to us, may be reported to law enforcement as required by applicable law. If claimed by another Approved Body or returned to you, the data on the device will be wiped in accordance with original equipment manufacturer standards.”
Ensuring a clear support process.
Members are encouraged to provide the email address email@example.com to sellers who wish to dispute the status of their device. Our support team have access to the underlying records and have lots of experience dealing with this. There are no additional CheckMEND charges if you wish to do this.
Alternatively, members may implement their own support process however they wish. In this case it will be necessary for your support team to email firstname.lastname@example.org and raise the ticket, and answer the questions of our support team by essentially relaying between us and your customer. We understand there are good brand protection reasons why you may wish to do this despite the extra work involved. We advise that as a very first step you obtain the device serial numbers and also your customer’s explicit permission to share their name and address details with ourselves, law enforcement, insurers, finance houses and carriers if that is necessary in order to get their status cleared. The simple act of seeking this permission is usually enough to scare the fraudulent or dishonest seller from pursuing the issue but you should be sympathetic to genuine persons who may need to understand why this is necessary.
Please understand that we cannot remove police records from our systems without confirmation from the originating agency and we cannot unblock or otherwise affect the status of phones with the carriers. This will require the customer to contact the carrier. With insurers and finance houses we have relationships that mean we can often help.
If your business has high volumes, multiple locations, requires systems (API) integration, or other needs then our contracted solutions are for you.
Simply provide the identification code found near the top of the report and we will verify the ID free of charge.